Sr. Salesforce Consultant
The Details
Full Time
Us Remote / Mexico
We are in search of an experienced Senior Salesforce Consultant who will be a trusted advisor to our clients. They focus their talents on implementing best-in-class sales and marketing systems and helping our clients improve their business processes.
The Hyperscayle team gets seriously passionate about the potential of RevOps to make a measurable difference to the companies - and the people - we work with. We've lived in their shoes, so we feel genuine joy when we help other marketing, sales, and operations leaders succeed. We value team members who have the same enthusiasm and clear point of view. We are also looking for someone who has excellent technical skills and can understand the business problems our clients are trying to solve.
You're a great fit for this role if you question the status quo and provide new suggestions to create better business results - for us and our clients and feel comfortable in a client facing role to drive the business process conversations and maximize the value that CRM solutions provide to their business.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if necessary.
What You Will Do:
Support clients by driving solutions with greater business goals in mind
Daily administration and support of client Marketing or CRM database, including but not limited to managing multiple user setups, profiles, and roles, customization of objects, fields, record types, page layouts, and validations
Work with Leadership, Operations, Sales, Marketing, and the end-users to create and manage complex automation
Develop and create customized reports and dashboards dependent on clients' needs and business objectives
Stay current on new features and functionality to provide recommendations for process improvements
Keep system users informed about system functionality and enhancements
Provide technical support to system users
Log identified system problems and track progress through resolution
Create and maintain documentation on processes, policies, system configuration and help-related materials for users
Your knowledge, skills, and abilities:
College degree or equivalent work/technical experience
5+ years experience in Salesforce
2+ years experience working directly with business stakeholders to achieve results
Salesforce Specialist certification - Salesforce Service Cloud
Understanding of relational databases and data integration tools
Ability to mentor, train, and develop others in a team environment
Excellent communication and analytical skills
Close attention to detail
Ability to work independently, as well as part of a team, on multiple projects
Understanding of Sales and Marketing workflows and business process
Understanding of marketing automation
Ability and willingness to learn new technologies and continually expand skills
Only resumes submitted in English will be considered
What would make you an outstanding candidate
Experience working with Zendesk
Excellent communication skills
Why Hyperscayle?
At Hyperscayle, we are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know. Hyperscayle fosters both personal and professional growth. We offer a comprehensive benefits package that includes access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer. We provide employer funding to HSA accounts and access to FSA, along with a 401(k) plan through Vanguard that includes a guaranteed employer contribution. Our flexible vacation policy allows you to manage your schedule and rest and recharge when needed, and we offer 11 holidays with flexibility based on what is important for you and those you love.
Family-friendly benefits include 16 weeks off for maternity leave, 8 weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more. We support individual development through certifications, continued learning, conferences, and more, and offer a path to equity in Hyperscayle.
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Hyperscayle is an Equal Opportunity Employer.